Privacy Policy
Last updated: November 28, 2025
1. Introduction
At Infragram, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered infrastructure diagram generation service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, username, password, and optional profile details
- Payment Information: Billing address and payment method details (processed securely by our payment provider)
- Content: Text prompts, diagram configurations, and generated diagrams
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Usage Data: Features used, diagrams created, time spent on the platform
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, referring URLs
- Cookies: Session cookies for authentication and preferences
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments and subscriptions | Contract performance |
| Send service-related communications | Legitimate interest |
| Improve and optimize the Service | Legitimate interest |
| Respond to support requests | Contract performance |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal requirement |
4. AI Processing
When you use our diagram generation feature:
- Your text prompts are sent to AI services to generate diagrams
- We do not use your prompts or diagrams to train AI models
- Generated content is stored in your account for your access
- You may delete your content at any time
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Cloud hosting, payment processing, email delivery
- AI Partners: To process diagram generation requests
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
6. Data Security
We implement appropriate security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Regular security assessments
- Access controls and authentication
- Monitoring for suspicious activity
7. Data Retention
We retain your data for as long as your account is active. After account deletion:
- Personal data is deleted within 30 days
- Backups are purged within 90 days
- Anonymized analytics data may be retained
8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Export your data in a standard format
- Objection: Object to certain processing activities
- Restriction: Limit how we use your data
To exercise these rights, contact us at [email protected].
9. Cookies
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
- Remembering your preferences
We do not use advertising or tracking cookies.
10. International Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses where required.
11. Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.
13. Contact Us
For privacy-related questions or to exercise your rights:
- Email: [email protected]
- Contact form: infragram.io/contact